A leading global technology company wanted to get feedback on their mobile application designed towards a specific Social economic class in India, with an intend to understand specific usability issues like how do they input queries, navigate in between different screens, their task completion journey and points where the users struggles to complete the task. New features like voice search and image search were explore to understand their usage, convenience and acceptance by the users.
We used our UX lab in a box solution to set up a usability testing environment outside of Mumbai offering client online video streaming and picture in picture output